At Charge Festival ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you subscribe to our newsletter or register for the festival, we collect information such as your name, email address, phone number, and any other information you voluntarily provide.
Usage Data: We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
2. How We Use Your Information
We use the collected information for the following purposes:
• To send you newsletters, updates, and promotional materials about Charge Festival
• To process your registration and ticket purchases
• To respond to your inquiries and provide customer support
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations and protect our rights
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
• Consent: When you subscribe to our newsletter or provide information voluntarily
• Contractual Necessity: To fulfill our obligations related to ticket sales and event registration
• Legitimate Interests: To improve our services and communicate about our events
• Legal Obligation: To comply with applicable laws and regulations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
• Service Providers: Third-party vendors who assist us with email marketing, payment processing, and website hosting
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.
5. Your Rights Under GDPR
If you are in the European Economic Area (EEA), you have the following rights:
• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at info@chargefestival.com
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Cookies Policy
We use cookies and similar technologies to:
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Charge Festival
Email: info@chargefestival.com
Location: Timișoara, Romania
For GDPR-related inquiries, you may also contact your local data protection authority.